Shipping policy

NANIS ships for free its jewelry with express courier in 7-20 working days from the reception of the payment. If you purchase with a credit card, add one business day to the normal shipping schedules due to administrative procedures. If you pay via bank transfer, the shipping time will be calculated from the confirmation of the payment, which is usually calculated between 3 up to 5 days. 

You can check the status of your shipment from the courier's website, thanks to the information you will be given via e-mail. Remember to always indicate a phone number so that the courier can contact you at the time of delivery. After two attempts, the courier will keep the parcel at their warehouse where you can collect it.

The packaging of our products is very important for us. If you receive a damaged package, remember to add the following text to the shipping document: “I accept the package reserving the right of further checks because it is damaged”. We also kindly ask you to immediately notify us your conditioned acceptance by e-mail. If the courier refuses to let you add the reserve for further checks, please reject the delivery. Please notify us the rejection by e-mail to customerservice@nanis.it .